Support

Blackrock support looks at all kinds of queries you may have regarding your equipment and how to best utilise our products. Sometimes you wonder if better performance can be obtained by tweaking this or that, or if we can help you perfect certain aspects of the overall performance. These are not urgent cases, but we are always happy to step in and help you improve things. If you contact Blackrock support by email, your request will be dealt with within 24 hours.

For every system sold, Blackrock follows through with training and installation. Our technical solutions are made to custom-integrate into our clients' research environments, their existing equipment and their project requirements.

• We perform end-to-end testing of the our system seamlessly integrated within your technical environment.
• We even offer running your initial experiments for you and give you recommendations as to the design of your experiment, including animal surgery, device implantation and provision of the required surgical tool set best suited for your need.

Blackrock Product Support ensures post-sale that you are truly on track for reliable and meaningful experimental data and that you and your laboratory personnel feel comfortable using the newly installed system.
To request our training and product support, please contact our Support Team or call +1 866 806-3692.